Readers may recall that it took DH one and a half hours to simply drop off her daughter's Pensioner Educational Supplement claim form at Centrelink. (See below, KafkaLink,where you go in to drop off a form & may never be seen again, or not in this lunchtime anyway)
Clients of Centrelink will already be ahead of this blog in anticipating the inexorable sequel.
DH's daughter rang up on Monday to ask what had happened. One hour gone from her life, before she gave up.
DH's daughter rang again on Tuesday, and finally got through after another 1/2 hour's wait.
On Wednesday, a letter arrived from Centrelink
Unfortunately, your claim for Pensioner Education Supplement lodged on the 2nd June, 2006 was not received in our processing centre. ... We apologize for any inconvenience this delay may have caused...