Friday, March 30, 2012

Update on Rent Subsidy matter

A rent subsidy printout as
received by DH in 2006
Normally of course this blog only concerns itself with matters of pressing national and international import.

So apologies for parochialism, anecdotalism, and generally "belly-aching about my case".

But perhaps a case can be made that this update is something of a public service, as it appears to cast light on the state of HNSW current internal administrative ... the correct word would appear to be "woes" - judging by the inputs and outputs observed in that black box known as the regional HQ for DH's neighbourhood.

See preceding post for the first instalment of DH being thwarted in her attempt to pay more rent to HNSW.
Called HNSW again. Was advised that DH's revised rent subsidy application (submitted early Feb) had not been actioned because apparently there has been yet more staff turnover and another new CSO charged with managing DH's property would be starting on Monday. Further, DH was advised not to report a small additional amount of income of the amount of about $250 as it would not be worth the effort,  but that it was her choice. While thinking this was great, DH is terrified of being summarily sent an eviction notice, mindful that internal communications within HNSW are not that great, and she has already once had an agreement with one CSO ignored by another, leading to an eviction order,  a summons to the CTTT (the dreaded "Tribunal"), and her life on the lawn for a month in a state of extreme stress. (See this blog 2005-6). 

So she bargained for her constitutional right to pay more rent if she wanted to*, and it was agreed that she would report all her income at the next six-monthly review, due anytime soon. So you are once again DH's witnesses that this has happened.

The 2006 rent subsidy
report unfolded.
But seriously ...

*Some exaggeration here for humourous purposes nevertheless, the reality is that HNSW's income-based rental subsidy rules are too complicated for efficient rent management.  Time and again, interactions with staff show that they are mystified by the rules. Perhaps things have changed since DH reported this rental subsidy bungle in 2006 (as per accompanying illustrations) , but calculating rent for a casualised laborforce must be a nightmare.

For some interesting insights into the dilemmas of rent setting, check out papers from Shelter NSW' recent seminar "What's the rent?" earlier this year.

1 comment:

DH said...

Shhh. Don't want to make a big deal out of it, but DH has been advised that HNSW doesn't want to know about her increased income till the annual rent subsidy review forms are sent out. Not often that the ordinary punter benefits from administrative chaos in a govt dept. You are all witnesses that DH has been trying to pay more rent since February, but has been thwarted at every turn.